If your payment is being declined or failed we suggest that you try the following:

• Confirm that all information provided is correct.
• Try a different card or payment method; Apple pay, Google pay, Skrill, or bank transfer.
• Check your email inbox for a message from us. We may require some additional information from you.
• Reach out to your bank and inquire about any restrictions on your account, such as limitations on specific types of retailers or transactions.

If none of the above suggestion work and you are still experiencing issues, please contact our Customer Support team.