We are really sorry to hear that you didn't get your free coins.
As a first step - please make sure to check that you did indeed purchase a package that comes with free coins.
As a second step - please have a look at your bank statement/app to see the status of your transaction. Please note that if the purchase status is "Pending", it means that your funds have not left your bank account and will be reverted within the next few days. This is the way your bank treats a failed transaction.
As a third step - please contact the Pulsz customer support team confirming the following details, so we can find the right purchase for you:
- Order number
- Purchase date
- Purchase amount
You will find the details of the purchase in the email we have sent to you with the subject 'Purchase Receipt (YSI).
Once you’ve got the details, you can submit the request via the contact form.