If your gameplay was unexpectedly interrupted or your game froze due to an unexpected technical issue ( like lost connection on your side, or the application froze or crashed), please don’t worry.
The mechanism of the game ensures that your gameplays are completed, no matter what happens to the game. and in case if you won coins, they will be added to your account balance accordingly.
If you experience the game interruption frequently, here are some steps that you can do on your own that might help resolve the trouble:
1. Clear your web browser's cache. Here are links with instructions:
2. Update your drivers and operating system to resolve any compatibility issues
3. Close all other applications to resolve software conflicts and free up resources
4. Check your power management settings and make sure they’re set to High Performance
5. Overheating can cause performance issues, game crashes, and full computer lockups. Check for overheating components.
6. Make sure an antivirus scanner isn’t running while playing the game
If the issue is not resolved, please contact our Customer Support team with all the relevant details including screen shots of your encountered issue.