{"article":{"id":24822232085905,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/24822232085905.json","html_url":"https://support.pulsz.com/hc/en-us/articles/24822232085905-I-was-double-charged","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":-14,"vote_count":120,"section_id":24821165348753,"created_at":"2024-05-06T08:54:36Z","updated_at":"2026-09-21T05:06:41Z","name":"I was double charged!","title":"I was double charged!","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-06T08:54:42Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"<p class=\"wysiwyg-text-align-justify\" style=\"box-sizing: border-box; color: #333333; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: -apple-system, BlinkMacSystemFont, ' Segoe UI', Helvetica, Arial, sans-serif;\"><span style=\"box-sizing: border-box; color: #0d0d0d; background-color: white;\">If you think you've been double charged, don't worry! Our <strong style=\"box-sizing: border-box; font-weight: bolder;\"><a style=\"box-sizing: border-box; background-color: transparent; color: #0099b5; text-decoration: none;\" href=\"https://support.pulsz.com/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Support Team</a></strong> is here to help. Simply reach out to us with the following details: Transaction ID</span><span style=\"box-sizing: border-box; color: #0d0d0d; background-color: white;\">, Purchase date and amount.</span></p>\n<p class=\"wysiwyg-text-align-justify\" style=\"box-sizing: border-box; margin-bottom: 0px; color: #333333; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: -apple-system, BlinkMacSystemFont, ' Segoe UI', Helvetica, Arial, sans-serif;\"><span style=\"box-sizing: border-box; color: #0d0d0d; background-color: white;\">Once we have this information, our support team will get in touch with you promptly to resolve the issue. Your satisfaction is our priority!</span></p>","user_segment_ids":[]}}