{"article":{"id":24821813383825,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/24821813383825.json","html_url":"https://support.pulsz.com/hc/en-us/articles/24821813383825-Refund-Dispute-Policy","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-124,"vote_count":320,"section_id":4564090792337,"created_at":"2024-05-06T08:41:33Z","updated_at":"2026-09-18T13:26:08Z","name":"Refund & Dispute Policy","title":"Refund & Dispute Policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-08T00:58:21Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"<p class=\"wysiwyg-text-align-justify\">We always want to give you the very best social gaming experience. But hey, nobody’s perfect 🤷‍♂️</p>\n<p class=\"wysiwyg-text-align-justify\">If you’re looking for a refund, reach out to our <a href=\"https://support.pulsz.com/hc/en-us/requests/new?ticket_form_id=17771859931793\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Customer Support Team</strong></a> with the transaction ID, purchase date and amount – plus the reason and any supporting documentation.</p>\n<p class=\"wysiwyg-text-align-justify\">If approved, we’ll process the refund through the original payment method. The processing time can vary depending on your payment provider. If ineligible for a refund, we’ll inform you via email.</p>","user_segment_ids":[]}}