{"count":90,"next_page":"https://support.pulsz.com/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":3,"per_page":30,"previous_page":null,"articles":[{"id":48531090234257,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/48531090234257.json","html_url":"https://support.pulsz.com/hc/en-us/articles/48531090234257-What-are-Gold-Coins","author_id":6319269265553,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":3,"vote_count":9,"section_id":48500949365009,"created_at":"2026-07-08T00:03:07Z","updated_at":"2026-08-22T00:50:04Z","name":"What are Gold Coins?","title":"What are Gold Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T00:03:12Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Gold Coins are Pulsz’s fun-play currency. They are used for entertainment gameplay and do not have real-world monetary value. Gold Coins cannot be exchanged for cash or prizes.

","user_segment_ids":[]},{"id":46635552110225,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/46635552110225.json","html_url":"https://support.pulsz.com/hc/en-us/articles/46635552110225-NOTICE-FOR-INDIANA-PLAYERS","author_id":6319269265553,"comments_disabled":false,"draft":false,"promoted":true,"position":0,"vote_sum":-28,"vote_count":146,"section_id":360005155137,"created_at":"2026-05-13T00:05:27Z","updated_at":"2026-08-28T14:21:22Z","name":"NOTICE FOR INDIANA PLAYERS","title":"NOTICE FOR INDIANA PLAYERS","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-13T00:05:32Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

From May 4, 2026, mail-in sweepstakes codes will no longer be generated on the website.

You have until June 22, 2026 to enter sweepstake promotions with any remaining Sweepstakes Coins in your account, and also to redeem any eligible sweepstakes prizes. After this date, all Sweepstakes Coins in your account will expire, and any gameplay in SC mode will not be permitted.
","user_segment_ids":[]},{"id":40590022593297,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/40590022593297.json","html_url":"https://support.pulsz.com/hc/en-us/articles/40590022593297-Payment-Verification-Process-Step-by-Step-Guide","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-144,"vote_count":604,"section_id":360005155137,"created_at":"2025-11-04T04:51:01Z","updated_at":"2026-08-27T17:59:55Z","name":"Payment Verification Process: Step by Step Guide","title":"Payment Verification Process: Step by Step Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-10T07:44:50Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Step 1: Apple Pay / Google Pay Verification

Apple Pay:

● Provide a screenshot of your Apple device showing the Device Account Number and the last 4 digits of the real card used to fund the account.

If screenshots are blocked (iOS 18 and above):

● Take a photo using another device showing the same details.

Steps to view your Device Account Number:

● Open Settings > Wallet & Apple Pay
● Tap your Apple Card
● Tap the Info tab and authenticate to view your card number

(or)

● Open the *Wallet app > select your card > tap the “i/info” icon > Info tab > Device Account Number

Also include:

● A copy/picture of the linked real card
● Or a bank/Apple Card statement showing your name, logo, and transactions made to Pulsz.com.

Step 2:  Bank Account Verification (esp. If the above step is not working)

Provide a copy of your bank statement showing:

● Your name and address
● The last 4 digits of the bank account number
● The bank’s logo or issuer name
● The document must be no older than 3 months
● Transactions that match the AP transactions

Step 3: Upload Instructions

● Log in to your Pulsz account
● Go to My Account > Upload Your Document
● Select the document type from the dropdown

If your document type is not listed or you’ve reached the upload limit, choose “Other”

● Click Next, and you will be directed to a page to upload your document.
● Select \"Start\" then click or drop a file to upload.
● Ensure your file is clear, readable, and meets the requirements

⚠️Do not send documents via email — for security reasons, we can only accept uploads through your account.


 

","user_segment_ids":[]},{"id":36892471910161,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/36892471910161.json","html_url":"https://support.pulsz.com/hc/en-us/articles/36892471910161-What-does-RTP-mean","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":21,"vote_count":85,"section_id":360005034897,"created_at":"2025-07-07T03:53:12Z","updated_at":"2026-08-25T16:24:52Z","name":"What does RTP mean?","title":"What does RTP mean?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-08T01:04:34Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

RTP means Return to Player. It is the theoretical percentage of played coins that are returned to the player in the long run.

The RTP (Return to player percentage) for our games can be located in the gaming rules.

RTP of any short play session can vary from the theoretical RTP value. It can be very low or very high. It can take millions of spins to get the theoretical RTP range, and even then, there are no guarantees, since slots are a game of chance.

And with any slot game, regardless of the RTP, you might experience sessions, where you do well and sessions where you are less successful.

Due to the way slots are designed with RNG (Random Number Generator), this will always be the case.

","user_segment_ids":[]},{"id":24822330044433,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/24822330044433.json","html_url":"https://support.pulsz.com/hc/en-us/articles/24822330044433-Can-I-use-a-card-payment-method-that-is-not-under-my-name","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":186,"section_id":24821151115537,"created_at":"2024-05-06T08:57:19Z","updated_at":"2026-08-22T00:51:54Z","name":"Can I use a card/payment method that is not under my name?","title":"Can I use a card/payment method that is not under my name?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-06T09:51:44Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

No. Simple as that.

\n

Players can only utilize payment methods associated with their names. This policy is in place to ensure the security and integrity of transactions on Pulsz.com. It’s vital that the payment method used belongs to the account holder.

\n

Using payment methods not registered in your name may lead to complications, including issues with verification, redemption restrictions, and potential breaches of our Terms of Use.

\n

We strongly recommend reviewing our Terms of Use for a comprehensive understanding of our policies regarding payment methods and account usage.

\n

If you have any further questions or need clarification on this policy, please do not hesitate to reach out to our Customer Support Team. We’ll tell you all about it.

\n

 

","user_segment_ids":[]},{"id":24822311737617,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/24822311737617.json","html_url":"https://support.pulsz.com/hc/en-us/articles/24822311737617-Is-my-payment-information-secure-when-making-a-purchase","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-7,"vote_count":117,"section_id":24821151115537,"created_at":"2024-05-06T08:56:42Z","updated_at":"2026-08-15T04:43:29Z","name":"Is my payment information secure when making a purchase?","title":"Is my payment information secure when making a purchase?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-06T09:52:52Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Yes, yes and YES. 100%. Ensuring the security of your payment information is a top priority here at Pulsz.com.

\n

Here are the EIGHT steps we take to guarantee your payment details are safe:

\n

1️⃣ Limited Access
Only a select few from our highly trained and trusted security team have access to view and verify any payment method you submit. This restricted access ensures your payment information is not accessible to unauthorized personnel.

\n

2️⃣ Encryption
We employ advanced encryption techniques to protect your payment data during transmission. When you provide your payment information, it’s encrypted using industry-standard protocols, making it virtually impossible for anyone to intercept or decipher it.

\n

3️⃣ Secure Payment Processors
We partner with established and reputable payment processors that have the most stringent security measures in place. These are compliant with industry standards and undergo regular security audits to ensure the highest level of protection for your payment information.

\n

4️⃣ Secure Environment
Our platform is hosted in a secure and monitored environment. We maintain robust security measures, including firewalls, intrusion detection systems, and regular security audits to protect against unauthorized access.

\n

5️⃣ Data Protection Compliance
We’re committed to complying with data protection regulations, such as GDPR, or other applicable laws depending on your location and the nature of the transaction. This means we handle your payment data with the utmost care and respect for your privacy rights.

\n

6️⃣ Regular Security Audits and Updates
We continuously monitor and update our security systems to stay ahead of emerging threats. Our team proactively identifies potential vulnerabilities and takes steps to address them promptly.

\n

7️⃣ User Education
We prioritize educating you about best practices for online security. We encourage you to use strong and unique passwords, enable two-factor authentication, and be cautious about phishing attempts.

\n

8️⃣ Incident Response
In the unlikely event of a security incident, we have a well-defined incident response plan in place to address the situation swiftly and effectively, minimizing any potential impact on your payment information.

\n

If you ever have concerns or questions regarding the security of your payment information, our Customer Support Team is here to put your mind at ease. You can get us at support@pulsz.com.

","user_segment_ids":[]},{"id":24821813383825,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/24821813383825.json","html_url":"https://support.pulsz.com/hc/en-us/articles/24821813383825-Refund-Dispute-Policy","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-123,"vote_count":311,"section_id":4564090792337,"created_at":"2024-05-06T08:41:33Z","updated_at":"2026-08-25T22:59:44Z","name":"Refund & Dispute Policy","title":"Refund & Dispute Policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-08T00:58:21Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

We always want to give you the very best social gaming experience. But hey, nobody’s perfect 🤷‍♂️

\n

If you’re looking for a refund, reach out to our Customer Support Team with the transaction ID, purchase date and amount – plus the reason and any supporting documentation.

\n

If approved, we’ll process the refund through the original payment method. The processing time can vary depending on your payment provider. If ineligible for a refund, we’ll inform you via email.

","user_segment_ids":[]},{"id":20869240051985,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20869240051985.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20869240051985-Player-Safety-Policy","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-8,"vote_count":50,"section_id":20932224912145,"created_at":"2023-12-12T06:32:40Z","updated_at":"2026-07-30T04:28:52Z","name":"Player Safety Policy","title":"Player Safety Policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-02-25T16:46:57Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

You can access our Player Safety Policy here: https://www.pulsz.com/player-safety

","user_segment_ids":[]},{"id":20869223400593,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20869223400593.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20869223400593-Seeking-Control-Over-Your-Gaming-Habits-Here-s-How","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":12,"vote_count":128,"section_id":20932224912145,"created_at":"2023-12-12T06:31:44Z","updated_at":"2026-08-25T00:15:54Z","name":"Seeking Control Over Your Gaming Habits? Here's How:","title":"Seeking Control Over Your Gaming Habits? Here's How:","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-30T00:57:44Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

At Pulsz.com, we prioritize the well-being of our players. If you find your gaming impacting your life, we provide exclusion options to help you regain control.

\n

Choose from flexible exclusion periods: 6-month, 1-year, 3-year, 5-year, or indefinite options.

\n

How to Request Exclusion:

\n

1. Provide your full name

\n

2. Provide your registered email address associated with your account

\n

3. Provide further details:
Select your preferred exclusion period, state your reason, and fill in your subject and detailed request in the description box.

A member of our Support Team will be in touch with you shortly regarding your request.

","user_segment_ids":[]},{"id":20869197777041,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20869197777041.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20869197777041-I-m-traveling-for-work-can-I-close-my-account-until-I-return","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-5,"vote_count":73,"section_id":20932224912145,"created_at":"2023-12-12T06:29:06Z","updated_at":"2026-08-24T00:19:10Z","name":"I’m traveling for work, can I close my account until I return?","title":"I’m traveling for work, can I close my account until I return?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-12T06:29:15Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Yes, you can close your account until your return. We currently offer ‘Take-A-Break’ services that allow you to take a break from gaming for traveling, studies, or just a break to relax. You can choose to break for 7 days, 14 days, or 30 days, whichever amount of time is your preference. Once your break is up, reach out to our Support Team for assistance with activating your account access.

\n

To submit your request, follow the steps below:

\n

1. Visit the Help Centre:
Click on the ‘Submit A Request’ button located at the top right-hand corner to access the request form.

\n

2. Complete the Request Form:
Fill in all the required fields with your relevant information.

\n

3. Choose the Right Category:
In the “Please choose an issue from below” field, opt for ‘Responsible Social Gameplay Tools.’

\n

4. Select 'Take a Break':
From the dropdown menu that appears, choose ‘Take a Break’ as the specific tool you want to use.

\n

5. Provide Details:
Select your preferred period and reason. Enter your subject and describe your request in detail within the description box.

\n

6. Submit Your Request:
Once you've filled in all the necessary details, submit your request. Our dedicated Customer Support Team commits to addressing your concerns within 24 hours.

\n

Should you prefer an alternative method, you can submit your request via email at support@pulsz.com

","user_segment_ids":[]},{"id":20868371549841,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20868371549841.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20868371549841-How-to-Set-Purchase-Limits-for-Safer-Gaming-A-Step-by-Step-Guide","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-33,"vote_count":407,"section_id":20932224912145,"created_at":"2023-12-12T05:10:58Z","updated_at":"2026-08-14T17:32:40Z","name":"How to Set Purchase Limits for Safer Gaming: A Step-by-Step Guide","title":"How to Set Purchase Limits for Safer Gaming: A Step-by-Step Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-14T01:39:02Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Ensuring the safety and well-being of our players is our utmost priority. We provide essential features to promote responsible and secure gameplay. One such feature is the ability to set purchase limits, allowing you to stay within your gaming budget.

\n

Setting Purchase Limits: A Step-by-Step Guide
Our platform offers the flexibility to set daily, weekly, or monthly purchase limits tailored to your budget. Here's a simple guide on how to apply these limits:

\n

1. Visit the Help Centre:
Click on the ‘Submit A Request’ button located at the top right-hand corner to access the request form.

\n

2. Complete the Request Form:
Fill in all the required fields with your relevant information.

\n

3. Choose the Right Category:
In the “Please choose an issue from below” field, opt for ‘Responsible Social Gameplay Tools.’

\n

4. Select 'Purchase Limit':
From the dropdown menu that appears, choose ‘Purchase Limit’ as the specific tool you want to use.

\n

5. Provide Details:
Enter your subject and describe your request in detail within the description box. Be sure to advise us of a daily, weekly or monthly amount for the purchase limit you wish to add to your account.

\n

6. Submit Your Request:
Once you've filled in all the necessary details, submit your request. Our dedicated Customer Support Team commits to addressing your concerns within 24 hours.

\n

Should you prefer an alternative method, you can submit your request via email at support@pulsz.com

\n

If you have any further questions or concerns, our Customer Support Team is ready to assist you promptly.

\n

Remember, responsible gaming is enjoyable gaming. Set your limits and play safely.

\n

For more information on all of our responsible gaming tools and features, explore our Help Centre or contact us at support@pulsz.com.

","user_segment_ids":[]},{"id":20868123378449,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20868123378449.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20868123378449-How-do-I-unsubscribe-from-emails","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-47,"vote_count":131,"section_id":360005155137,"created_at":"2023-12-12T04:36:57Z","updated_at":"2026-07-30T20:33:29Z","name":"How do I unsubscribe from emails?","title":"How do I unsubscribe from emails?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-14T01:22:04Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

If you wish to stop receiving emails from us, follow these steps for a seamless process:

\n

1. Access Your Email Account:
-Open your email account where you received the messages.

\n

2. Locate the Unsubscribe Option:
-Scroll down to the bottom of the specific email you received from us. There, you'll find an option to unsubscribe.

\n

3. Click on \"Unsubscribe\":
-Click on the \"Unsubscribe\" button to confirm your decision. This action will successfully remove you from our email subscription list.

\n

By following these simple steps, you'll no longer receive emails from us. If you change your mind in the future, you can resubscribe at any time by clicking on the ‘Unsubscribe’ button again to manage your preferences.

\n

IMPORTANT NOTE: unsubscribing will not stop automated emails from website updates, policy updates, redemption updates, purchase updates or system updates on your account. 

\n

Should you encounter any difficulties or have further questions, feel free to reach out to our Support Team for assistance.

","user_segment_ids":[]},{"id":20867619230353,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20867619230353.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20867619230353-Playing-on-Multiple-Devices-with-Your-Account","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":164,"vote_count":812,"section_id":360005155137,"created_at":"2023-12-12T03:28:32Z","updated_at":"2026-08-22T03:13:07Z","name":"Playing on Multiple Devices with Your Account","title":"Playing on Multiple Devices with Your Account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-12T03:28:35Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Certainly! You have the flexibility to log in and enjoy our games using a different device. All you need to do is log in using your account credentials.

","user_segment_ids":[]},{"id":20867603160977,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20867603160977.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20867603160977-Do-you-cater-to-sponsorships-or-affiliates","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-8,"vote_count":108,"section_id":360005155137,"created_at":"2023-12-12T03:27:29Z","updated_at":"2026-08-26T12:02:40Z","name":"Do you cater to sponsorships or affiliates?","title":"Do you cater to sponsorships or affiliates?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-08T01:05:13Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

If you're interested in exploring sponsorships or affiliate programs with us, we'd be delighted to hear from you. Please direct all inquiries to this email: partners@medialicious.com. Every inquiry is unique, and we take the time to carefully evaluate each proposal. This ensures that we can make informed decisions that align with our brand values and objectives.  Rest assured, our team is dedicated to assessing and addressing your inquiry promptly, providing you with the information and guidance you need.

","user_segment_ids":[]},{"id":20867550494353,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20867550494353.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20867550494353-Can-I-send-my-gold-coins-to-a-friend","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":13,"vote_count":265,"section_id":360005155137,"created_at":"2023-12-12T03:25:07Z","updated_at":"2026-08-15T23:51:01Z","name":"Can I send my gold coins to a friend?","title":"Can I send my gold coins to a friend?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-12T03:26:30Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

No, Gold Coins cannot be transferred to another account, including those of your friends or other players. They are designed exclusively for use within the platform, solely by you.

\n

How Gold Coins Work:
Gold Coins serve as virtual currency within our platform and are meant for entertainment purposes only. They allow you to play our games without any real-money involvement.

\n

Important Points to Note:

\n

For Fun Gameplay:
Gold Coins are intended for recreational gameplay. You can enjoy the full gaming experience without any financial risk.

\n

Non-Redeemable and Non-Transferable:
It's crucial to understand that winnings obtained from playing with Gold Coins cannot be redeemed, exchanged, or transferred for actual cash. They are strictly for in-game use.

\n

Using Gold Coins:
Feel free to use your Gold Coins to participate in various games available on our platform. This allows you to explore and enjoy a wide range of gaming options.

\n

Limitations on Transactions:
Please note that due to their nature, Gold Coins cannot be converted into any other form of currency or used outside of the platform.

While Gold Coins offer an entertaining gaming experience, they do not carry any monetary value beyond the platform. We encourage you to enjoy your gaming experience responsibly and for the sheer pleasure of playing.

\n

For any further inquiries or clarifications, don't hesitate to reach out to our Support Team.

","user_segment_ids":[]},{"id":20867463738129,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20867463738129.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20867463738129-How-to-Send-Your-Feedback-and-Suggestions-to-Pulsz","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-41,"vote_count":243,"section_id":360005155137,"created_at":"2023-12-12T03:07:18Z","updated_at":"2026-08-16T04:55:03Z","name":"How to Send Your Feedback and Suggestions to Pulsz","title":"How to Send Your Feedback and Suggestions to Pulsz","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-12T03:07:22Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

At Pulsz, we value your feedback and suggestions. Your ideas are invaluable in helping us improve our services and enhance your experience. We're always open to new thoughts and eager to hear from you. Here's how you can easily share your suggestions:

Option 1: Web Form

\n
    \n
  1. Visit our official website, www.pulsz.com.
    2. \n
  2. Navigate to the \"Contact Us\" or \"Support\" page.
    3. \n
  3. You'll find a user-friendly feedback form waiting for your input. Provide your name, email address, and your valuable feedback and suggestions.
    4. \n
  4. Click \"Submit\" to send your message.
    5. \n
\n

Option 2: Email

\n

Alternatively, you can send your thoughts directly to us via email at support@pulsz.com. 

\n

We appreciate your active involvement in helping us grow and serve you better. Your ideas are an essential part of our ongoing improvement efforts.

","user_segment_ids":[]},{"id":20867470420113,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20867470420113.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20867470420113-What-is-the-purpose-of-additional-verification","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-200,"vote_count":664,"section_id":360005048437,"created_at":"2023-12-12T03:02:53Z","updated_at":"2026-08-27T19:42:56Z","name":"What is the purpose of additional verification?","title":"What is the purpose of additional verification?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-25T06:14:37Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

The purpose of additional verification is to ensure the security and integrity of your account. This process involves providing specific documents and information to further authenticate your identity. The documents may include photos of cards and a selfie with your ID card, among others. In some cases, you may also be asked to provide photos of any required payment method used as part of the verification process.

Here is how the process works:
KYC Team Communication:
Our dedicated KYC (Know Your Customer) team will contact you via email to inform you of the required documents and guide you through the process.

Identity Confirmation:
By providing the requested documents, you are helping us confirm that you are the rightful account holder, which helps safeguard your account from unauthorized access.

Compliance with Regulations:
This additional verification is a standard practice in compliance with industry regulations and policies aimed at preventing fraud and maintaining a secure gaming environment.

Remember to keep an eye on your email for communications from our KYC team and promptly respond with the necessary documents. This ensures a smooth and secure verification process.
 

NOTE: this process can take up to 72 hours.

For more detailed information regarding our verification process, you can refer to Pulsz.com’s Terms of Use.

","user_segment_ids":[]},{"id":20867357059857,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20867357059857.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20867357059857-I-haven-t-received-any-promotional-emails","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-211,"vote_count":631,"section_id":360004968758,"created_at":"2023-12-12T02:52:07Z","updated_at":"2026-08-24T14:06:09Z","name":"I haven't received any promotional emails","title":"I haven't received any promotional emails","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-07T02:17:38Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

If you haven't been receiving our promotional emails, follow these steps to troubleshoot the issue:

\n

1. Check Spam or Junk Folder:
-Sometimes, promotional emails may end up in your spam or junk folder. Take a moment to check these folders in your email account.

\n

2. Update Email Preferences:
-If you still don't find any promotional emails, consider clicking the 'Unsubscribe' button located at the bottom of any email you have received from us. This will allow you to update your email preferences.

\n

3. Contact Support for Further Assistance:
-If the issue persists even after trying the above steps, please don't hesitate to reach out to our Support Team. They will be more than happy to assist you in resolving the problem.

\n

By following these steps, you should be able to address the issue of not receiving promotional emails. We're here to help, so don't hesitate to get in touch if you need further assistance.

","user_segment_ids":[]},{"id":20867337944465,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20867337944465.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20867337944465-How-does-the-Gold-Coin-Jackpot-and-My-Stash-Promotion-work","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-41,"vote_count":455,"section_id":360004968758,"created_at":"2023-12-12T02:49:03Z","updated_at":"2026-08-27T14:12:28Z","name":"How does the Gold Coin Jackpot and My Stash Promotion work?","title":"How does the Gold Coin Jackpot and My Stash Promotion work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-12T02:49:47Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Gold Coin Jackpots
Every week, you have two thrilling opportunities to win Gold Coins through our Gold Coin Jackpot promotion.

Here's how it works:
Customize Your Gameplay: You can customize your gameplay by choosing the number of Gold Coins you'd like to contribute to the prize pools with each spin.

\n

Gold Mine Jackpot: What's in It for You? The Gold Mine Jackpot is a progressive jackpot that grows with every spin. It's won by a single lucky player each week. The current jackpot amount is always displayed at the bottom of every game, so keep an eye on it!

\n

How to Participate:

\n
    \n
  1. \nClick \"Opt-In\" to join the promotion.\n
    2. \n
  2. Participate each week from Monday 00:00 am (PST) to Sunday 11:59 pm (PST).
    3. \n
  3. Decide how many Gold Coins you want to contribute to the prize pool with each Gold Coin spin you play during the week. Remember, the more Gold Coins you contribute, the better your chances of winning!
    4. \n
  4. The jackpot winner for the week will be announced and credited their prize every Monday.
    5. \n
\n

Gold Stash:
What's in It for You? The Gold Stash Jackpot allows you to accumulate a personal reserve of Gold Coins in your My Stash balance with every Gold Coin spin you play. Here's how it works:

\n

How to Participate:

\n
    \n
  1. Click \"Opt-In\" to participate in the promotion.
    2. \n
  2. Join each week from Monday 00:00 am (PST) to Sunday 11:59 pm (PST).
    3. \n
  3. Choose how many Gold Coins you want to contribute to your personal prize pool with each Gold Coin spin you play during the week.
    4. \n
  4. Return each Monday to claim your jackpot and discover the size of the multiplier you've won, with the potential to win up to 1,000 times your balance!
    5. \n
\n

For more detailed information about this exciting promotion, you can visit our Gold Coin Jackpots promotion page.

","user_segment_ids":[]},{"id":20837052269073,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20837052269073.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20837052269073-Understanding-VIP-Loyalty-Rewards-and-How-to-Level-Up","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-190,"vote_count":1112,"section_id":360005064738,"created_at":"2023-12-11T06:32:49Z","updated_at":"2026-08-24T05:26:40Z","name":"Understanding VIP Loyalty Rewards and How to Level Up","title":"Understanding VIP Loyalty Rewards and How to Level Up","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-11T06:32:52Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

VIP Loyalty Rewards is a complimentary program available to all players, and membership is automatically granted. Your VIP status can be elevated as you accumulate VIP Points.

\n


Earning VIP Points is currently achievable through two methods:

\n\n

There are six distinct VIP Status levels: 

\n
    \n
  1. Bronze, 
    2. \n
  2. Silver, 
    3. \n
  3. Gold, 
    4. \n
  4. Platinum, 
    5. \n
  5. Diamond, and 
    6. \n
  6. Royal Diamond. 
    7. \n
\n

With each tier advancement, you gain access to exceptional offers, featuring substantial multipliers on both Gold Coins and VIP Points.

","user_segment_ids":[]},{"id":20836990231185,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20836990231185.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20836990231185-Logging-in-with-Email-and-Password-After-Using-Facebook-or-Gmail","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-608,"vote_count":2158,"section_id":360005064738,"created_at":"2023-12-11T06:29:30Z","updated_at":"2026-08-28T02:01:58Z","name":"Logging in with Email and Password After Using Facebook or Gmail","title":"Logging in with Email and Password After Using Facebook or Gmail","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-11T06:29:34Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

If you're wondering whether you can switch your login method back to using your email and password after initially signing up through Facebook or Gmail, here's what you need to know:

\n

The login method you used during your initial registration with us becomes permanent and cannot be changed. If you originally signed up with your email and password, you will continue to log in using these credentials. The same applies if you registered through Facebook or Gmail - your login method will remain unchanged.

","user_segment_ids":[]},{"id":20836974269969,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20836974269969.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20836974269969-Updating-Your-Account-Name-After-Verification","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-294,"vote_count":1484,"section_id":360005064738,"created_at":"2023-12-11T06:28:38Z","updated_at":"2026-08-27T21:50:39Z","name":"Updating Your Account Name After Verification","title":"Updating Your Account Name After Verification","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-25T06:15:34Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

If you're wondering whether you can change the name on your Pulsz.com account after it's been verified, here's what you need to know:

Once your account has been verified, the name associated with it is based on the information provided in your verification documents. You can request a change to your last name if needed — for example, switching from your married name to your maiden name or vice versa — as long as you provide valid documents proving the name change.

However, please note that we cannot change the full registered name on the account. Only updates to your last name supported by official documentation can be accepted.

","user_segment_ids":[]},{"id":20836921597457,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/20836921597457.json","html_url":"https://support.pulsz.com/hc/en-us/articles/20836921597457-How-to-Locate-Your-Customer-ID","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-700,"vote_count":2000,"section_id":360005064738,"created_at":"2023-12-11T06:26:18Z","updated_at":"2026-08-28T02:17:15Z","name":"How to Locate Your Customer ID","title":"How to Locate Your Customer ID","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-07T03:24:19Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

If you need to find your Customer ID on Pulsz.com, follow these simple steps:

\n

Step 1: Log in to your Pulsz.com account.

\n

Step 2: Navigate to the lower-left corner of the page, just below the Social Media logos.

\n

For a visual guide, refer to the screenshot below:

\n

\n

 

\n

If you need to find your Customer ID on Pulsz.com via the mobile version of the website, follow these simple steps:

\n

Step 1: Log in to your Pulsz.com account.

\n

Step 2: Navigate to the lower-right corner of the page, then select the “More” tab

\n

Step 3: Navigate to the bottom of the “More” tab, just below the Social Media logos.

\n

For a visual guide, refer to the screenshot below:

\n

","user_segment_ids":[]},{"id":14658669971217,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/14658669971217.json","html_url":"https://support.pulsz.com/hc/en-us/articles/14658669971217-Why-am-I-being-charged-a-foreign-transaction-fee","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":5,"vote_count":381,"section_id":360005155137,"created_at":"2023-04-19T03:35:24Z","updated_at":"2026-08-11T17:54:30Z","name":"Why am I being charged a foreign transaction fee?","title":"Why am I being charged a foreign transaction fee?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-12T03:05:57Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Pulsz.com uses different payment providers to process card payments. From time to time the card issuer (your bank) may charge you a fee because it recognizes the payment provider processing the transaction as an international provider.

The fee will either appear as a separate transaction on your statement or it will be added to the purchase amount. The bank sets the foreign transaction fee and typically these fees can range from 1-3%.

","user_segment_ids":[]},{"id":14658652985873,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/14658652985873.json","html_url":"https://support.pulsz.com/hc/en-us/articles/14658652985873-Why-am-I-seeing-different-billing-descriptors-on-my-bank-or-credit-card-statement","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-82,"vote_count":252,"section_id":360005155137,"created_at":"2023-04-19T03:34:10Z","updated_at":"2026-08-27T19:47:31Z","name":"Why am I seeing different billing descriptors on my bank or credit card statement?","title":"Why am I seeing different billing descriptors on my bank or credit card statement?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-15T03:10:40Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Pulsz.com uses different payment providers to process card payments. You may therefore find that you see 2 different descriptors for Pulsz.com on your bank or credit card statement.

The billing descriptor you see will contain PULSZ as in the following examples:

Rest assured that these are legitimate payments and are coming from trusted payment providers.

","user_segment_ids":[]},{"id":10109235075729,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/10109235075729.json","html_url":"https://support.pulsz.com/hc/en-us/articles/10109235075729-How-do-I-record-my-phone-screen","author_id":6319269265553,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":10,"vote_count":194,"section_id":360005155137,"created_at":"2022-10-25T07:52:10Z","updated_at":"2026-08-17T16:18:47Z","name":"How do I record my phone screen?","title":"How do I record my phone screen?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-14T01:30:11Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Using IOS phones

\n
    \n
  1. Go to Settings > Control Center, then tap the Add button next to screen recording
    2. \n
  2. Open Control Center on your iPhone, or on your iPad.
    3. \n
  3. Tap the gray Record Button.
    4. \n
  4. Exit Control Center to record your screen.
    5. \n
  5. To stop recording, open Control Center, then tap the red Record Button.
    6. \n
\n

Using Android phones

\n
    \n
  1. Swipe down twice from the top of your screen.
    2. \n
  2. Tap \"Screen Record\". You might want to swipe right to find it.
    3. \n
  3. Choose what you want to record and tap \"Start\". The recording begins after countdown
    4. \n
  4. To stop recording, swipe down from the top of your screen and tap the screen recorder notification.
    5. \n
\n

Important Note: The above instructions do not apply to all android phones. If you are unable to locate the screen record option then it is best to use screenshots if you need to capture something on your screen.

","user_segment_ids":[]},{"id":9683046794641,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/9683046794641.json","html_url":"https://support.pulsz.com/hc/en-us/articles/9683046794641-Does-Pulsz-have-a-search-bar","author_id":6319269265553,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":62,"vote_count":164,"section_id":360005155137,"created_at":"2022-10-07T08:33:50Z","updated_at":"2026-08-04T13:23:21Z","name":"Does Pulsz have a search bar?","title":"Does Pulsz have a search bar?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-08T01:10:37Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Yes, Pulsz features a convenient search bar for easy navigation.

\n

On desktop, you can locate it at the top center of your screen, and on mobile devices, you can access it at bottom right of the screen. Additionally, you have the option to search for your preferred games using the search bar at the top of pulsz.com. Simply enter the game's name, launch it, and dive into your gaming experience!

","user_segment_ids":[]},{"id":9683021707409,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/9683021707409.json","html_url":"https://support.pulsz.com/hc/en-us/articles/9683021707409-Can-I-play-Pulsz-casino-games-for-free","author_id":6319269265553,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":304,"vote_count":1584,"section_id":360005034897,"created_at":"2022-10-07T08:32:30Z","updated_at":"2026-08-26T05:25:18Z","name":"Can I play Pulsz casino games for free?","title":"Can I play Pulsz casino games for free?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2022-10-07T08:32:39Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Yes, with Pulsz you can play a range of online slots, scratch cards, and table games for free with no purchase necessary.

","user_segment_ids":[]},{"id":8595610321169,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/8595610321169.json","html_url":"https://support.pulsz.com/hc/en-us/articles/8595610321169-What-is-the-golden-key-on-Pulsz","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":124,"vote_count":736,"section_id":360005034897,"created_at":"2022-08-24T01:35:55Z","updated_at":"2026-08-21T20:29:34Z","name":"What is the golden key on Pulsz?","title":"What is the golden key on Pulsz?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-11T10:01:14Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

What is the Pulsz Golden Key?
The Pulsz Golden Key is your access card to a treasure trove of exclusive games that you won't find anywhere else. With the Golden Key in your possession, you can unlock and enjoy these special games for a full week. This includes exclusive scratchcard games and thrilling slots that are designed to elevate your gaming adventure.

How to Obtain the Pulsz Golden Key
Getting your own Pulsz Golden Key is easier than you might think. When you purchase one of our Gold Coins packages, you'll receive the Golden Key as a fantastic bonus. It's our way of saying thank you for choosing Pulsz for your gaming entertainment.

Explore Exclusive Games
Once you have your Golden Key, head over to the Pulsz Store. There, you'll find a diverse selection of exclusive games waiting for you. From scratch card games that offer instant wins to exciting slot machines with unique themes, your Golden Key unlocks them all.

Limited-Time Access
It's important to note that your Golden Key provides access to these exclusive games for seven days from the moment you activate it. So, make the most of your gaming experience during this time!

Ready to embark on a gaming journey like no other? Purchase a Gold Coins package today and claim your Pulsz Golden Key. It's your ticket to a world of exclusive entertainment!

Visit the Pulsz Store for more details and start your gaming adventure with the Pulsz Golden Key

","user_segment_ids":[]},{"id":8595609744017,"url":"https://pulsz.zendesk.com/api/v2/help_center/en-us/articles/8595609744017.json","html_url":"https://support.pulsz.com/hc/en-us/articles/8595609744017-How-many-games-does-Pulsz-offer","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":47,"vote_count":215,"section_id":360005034897,"created_at":"2022-08-24T01:35:06Z","updated_at":"2026-08-26T21:06:37Z","name":"How many games does Pulsz offer?","title":"How many games does Pulsz offer?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2022-08-24T01:35:09Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Pulsz has over 300 games available at the time of writing. We are constantly adding new ones, so the number keeps increasing.

See what's new on Pulsz or browse your favorite games.

","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}